Internal Operations

Managing Feedback & Bug Diagnostics for Internal Tools

Simplify troubleshooting for admin dashboards, customer support portals, and operations tools. NanoLog gathers structured feedback alongside browser diagnostic parameters, active paths, and console warnings automatically.

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Structured Debugging Data

When internal staff (support agents, sales reps, ops staff) encounter a bug inside an internal tool, reports are often vague (e.g. "the button isn't working"). Troubleshooting these is expensive. NanoLog solves this by attaching comprehensive user metadata automatically during submission:

Active Route: The exact SPA path where the error occurred, isolating client views.
Browser Metadata: Browser type, window resolution, operating system, and language parameters.
User Context payload: Securely link the operator\'s internal profile details and session keys.
Visual Proof: Users can upload screenshots and draw directly on top of elements to highlight bug locations.

Diagnostic JSON Payload Example

{
  "feedback_id": "fb_72839",
  "text": "The CSV import button stalls on step 2.",
  "path": "/admin/users/import",
  "user": {
    "email": "agent.smith@studio.com",
    "role": "support_lead"
  },
  "diagnostics": {
    "browser": "Chrome",
    "version": "125.0.0",
    "os": "Windows 11",
    "resolution": "1920x1080",
    "language": "en-US"
  }
}

Diagnostic Capture

Identify environment discrepancies instantly. Automatically collect vital user parameters on submission.

Visual Screenshots

Allow internal operators to capture, crop, and draw directly on top of app layouts before submitting reports.

Operational Changelogs

Alert support staff to internal updates, server migrations, or API changes directly inside their operational dashboard.

Equip Your Support Teams

Eliminate vague bug tickets. Gathers detailed diagnostics and visual screenshots with every ticket.

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